Mission inspiration |
Nivu stands for “Nueva Interfaz de Voz para Usuario” (New Voice-based User Interface). |
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The challenge |
A leading Telco company partnered up with 4AM to improve customer experience by replacing traditional landline home phones, by a voice-based more usable and accessible new device. |
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Our key outputs |
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what we did |
We worked together with SPC, a leading hardware vendor, and Amazon, to design, prototype and develop a new voice-based communication experience at home, that combines the power of voice commands with the rich functionality of smartphones.
This experience was grounded on an intensive user research that undercover all relevant pains and opportunities users face during communication from home. Additionally, Nivu Home Phone was tested in a real environment to iterate and refine all its conversation flows and feature designs. |